branch -- sustainable design for the home



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Terms of Use & Policies

Welcome to Branch! These are our terms of use. Please take the time to read and understand them before you use our site, branchhome.com. By shopping with us, you are agreeing to accept the following conditions, under which we provide all our content and services.

Customer Service

Shipping

When will my order ship?

At Branch we use our best efforts to ship all in-stock merchandise within three business days of purchase. (In fact, most orders for in-stock items are processed same-day!)

Each of our product descriptions includes "availability" status. We do our best to keep this information up-to-date. If your order includes an item for which the availability status is different from what's posted, we will contact you within three business days.

What about registry orders?

For gift-registry purchases, Branch may not ship purchases immediately to registrants but instead may, pending registrants' direction, ship accumulated purchases in aggregated shipments.

What about international orders?

For international shipments, any duties or customs imposed are the sole responsibility of the recipient.

When will my credit card be charged?

Your credit card is only charged once your order has shipped.

Returns

What's the return policy at Branch?

At Branch we only sell products we love. We want you to love our products as well. If you're not completely satisfied with your order, you may return it within 30 days of receipt for a refund or store credit, less shipping fees.

Items received as gifts can be returned within 30 days of receipt for store credit, less shipping fees.

Please note that returned items must be in original condition, and complete with all packaging, tags, and instructions intact. Opened packages of tableware are not returnable, nor can we accept returns on custom orders.

What if my product arrives damaged?

We package all orders carefully by hand to ensure your items arrive in tip-top condition. Should your order arrive damaged, please call us at 877-626-1012 so that we can provide you with return instructions.

How do I return an item?

To initiate a return, please package the item(s) carefully. Include a copy of either your Order Confirmation (emailed to you at time of purchase) or Packing Slip (included with most shipments). Indicate on that form your preference: a refund to your credit card or store credit.

Returns should be properly insured and prepaid. We cannot accept C.O.D. packages. Items should be shipped to:

Branch Returns
345 Ninth St., Suite 202
San Francisco CA 94103
tel: 415-626-1012

Please note that Branch cannot assume responsibility for return packages not received.

Store Credit

Store credit is valid for any time after date of issue, and is fully transferrable. There is no expiration date.

Special Orders

Once placed, orders for custom-made items cannot be cancelled, and are not returnable. Items that are special orders are clearly noted as such.

Your Account With Us

Logging In

Anyone using the web can enter branchhome.com, but in order to make a purchase, a user must first log in. During login, a user is required to give contact information (such as name and email address). Logging in involves creating a username and password, which allows access to a personal account with purchase history and other information. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.

Correcting/Updating Personal Information

If your personally identifiable information changes (such as your ZIP code), or if you no longer desire our services, we provide a way to correct, update, or remove that personal data. This can be done online by making corrections to the customer account, by emailing customerservice@branchhome.com, or by notifying us by mail at:

Branch
345 9th St., Suite 202
San Francisco CA 94103
toll-free: 877-626-1012
or: +1 415-626-1012


We reserve the right to terminate your account and restrict your use of this site if we have reason to believe you have violated any of these terms of use, including providing us with false information.

Shopping Online With Us

Branch reserves the right to refuse service or cancel orders at its sole discretion.

Prices

Prices are subject to change without notice. If a product is listed at an incorrect price, branchhome.com reserves the right to refuse, cancel or limit any order placed at the incorrect price.

Taxes

Branchhome.com will withhold sales taxes for purchases shipped to any location within the State of California. Users are responsible for all sales taxes and other taxes on merchandise shipped to other states. The rate of sales tax imposed will be that of the State of California, or 7.50%. For orders shipping to addresses in San Francisco, the rate of sales tax imposed will be that of the City and County of San Francisco, or 8.75%.

User Requirements

In placing an order, you warrant that you are over 18 years of age, and that you are providing branchhome.com with accurate, true, and complete information, and that you have the authority to place the order. If you are under 18, you may use branchhome.com only with involvement of a parent or guardian.

Necessary Information

On our order forms, we request additional information from you: contact information (such as name, billing and shipping addresses) and financial information (credit card number, expiration date, etc.). This information is used for billing purposes and to fill your order. If we have trouble processing your order, we use this information to get in touch with you.

Security

This website takes precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and off-line.

When our login/order form asks you to enter sensitive information (such as a credit card number), that information is encrypted and is protected with encryption software.

While we use encryption to protect sensitive information online, we also take measures to protect user information off-line. We do not store credit card numbers from online transactions. Access to the customer database is limited to those employees with a need to perform specific functions (such as shipping, order transaction, customer service and billing), and access is password-protected.

All email communication regarding sales orders will refer to credit card numbers only by their final four digits. If you have any questions about the security at our website, email customerservice@branchhome.com.

Our Site

Copyright Information

Everything on branchhome.com, including images, drawings, sound, graphics, and text, is protected by worldwide copyright as well as other proprietary laws and treaty provisions. Branchhome.com grants you a limited license to access and personally use this site, but you have no rights to download (except where specifically invited), duplicate, sell, or modify any portion of this site without express written permission from branchhome.com. You agree not to access this site by means other than that provided by branchhome.com.

Cookies

A cookie is a piece of data temporarily stored on your computer to identify you as you navigate our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. We do not link the cookie information to any personally identifiable information that you have provided to us.

Log Files

Like most standard web servers, we use log files to administer our site, improve our product selection and the effectiveness of our site, analyze user trends, and measure the performance of our marketing partners. These files can include IP addresses, browser types, ISP names, referring/exit pages, platform types, time and date, and number of clicks. This information for aggregate use and is not linked to any personally identifiable information you have provided to us.

Links

Branchhome.com may provide links to other sites. We will not be liable for the content, operation, or products available through such other sites, nor for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements and conditions of use for each and every website that collects personally identifiable information.

Communication From Us

Emails

We send all new members a "welcome" email to verify password and username. Established members will occasionally receive information on new products or activities at Branch, or other information we think may be of interest. Please note that Branch will never sell or share your email address with anyone.

Site and Service Updates

We may also send our members site and service announcement updates. Members are not able to unsubscribe from service announcements, which contain important information about the service.

Privacy Policy

We promise responsible handling of sensitive customer information. This privacy policy applies solely to information collected by this website, www.branchhome.com.

Information Collection and Use

Branch is the sole owner of the information collected on branchhome.com. The information is used entirely and only by us, except in cases where we use third-party agents to perform certain functions, such as credit card processing, delivering packages, fulfilling orders, or analyzing data. In those cases, we provide only the information necessary for the performance of those specific functions. These companies are not authorized to retain, share, store, or use personally identifiable information for any secondary purposes. We will not sell, share or rent this information to any other entity for any reason. We use the information you give us to personalize the service to individual needs, to service customer requests, to respond to customer queries and other communications, and to improve our service generally.

Other than as set out above, you will receive notice when information about you might be used for any other purpose or go to any other third parties, and you will have an opportunity to choose not to share said information.

Notification of Changes

If we decide to change our privacy policy, we will post those changes so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users in advance by email and users will have a choice as to whether or not we use their information in this different manner. Unless permission to use information in another manner is granted, we will only use information in accordance with the privacy policy under which the information was collected.

Necessary Legal Information

Changes to Terms and Conditions

Branchhome.com reserves the absolute right to modify or change the terms of use of this site with or without notification. If you disagree with any changes to the terms, your sole recourse is to stop using this site.

Indemnification

You agree to indemnify and hold harmless branchhome.com, Branch, and its officers, directors, employees, and suppliers, from any claim, demand, action or damage, including reasonable attorneys' fees, made or incurred by any third party arising out of or related to your use of this site.

Choice of Law

By visiting branchhome.com you agree that the laws of the State of California, without regard to principles of conflict of laws, will govern these terms of use and any dispute of any sort that might arise between you and branchhome.com or Branch. Any disputes arising between you and Branch shall be settled and determined in San Francisco, California, in any court having jurisdiction thereof. By visiting branchhome.com, you irrevocably submit to the jurisdiction of any of said courts for purposes of resolving such disputes and waive any claims or defense of inconvenient forum or lack of personal jurisdiction.

Disclaimer of Warranties

YOU EXPRESSLY UNDERSTAND AND AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK AND THAT THIS SITE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. BRANCHHOME.COM DOES NOT MAKE ANY REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS INCLUDED ON THIS SITE.

TO THE FULLEST EXTENT PERMISSIBLE BY LAW, BRANCHHOME.COM DISCLAIMS ALL WARRANTIES WITH RESPECT TO BRANCHHOME.COM, THE INFORMATION AND SERVICES PROVIDED ON THESE SITES AND THE MERCHANDISE OFFERED AND SOLD AT THESE SITES, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WE DO NOT WARRANT THE ACCURACY OR COMPLETENESS OF THE CONTENT OR THE RELIABILITY OF ANY ADVICE, OPINION, STATEMENT, PRICE, AVAILABILITY, OR OTHER INFORMATION DISPLAYED OR DISTRIBUTED THROUGH THIS SITE.

BRANCHHOME.COM DOESN'T WARRANT THAT THESE SITES, THEIR SERVERS OR EMAIL SENT FROM THESE SITES ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. BRANCHHOME.COM WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES.

CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

 
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